General
Troubleshooting the Mobile App not Syncing
TROUBLESHOOTING THE MOBILE APP NOT SYNCING The WorkMax Mobile App captures data whether or not a device is connected to the internet. When connected, records sync automatically in real time, provided the app is open. If a device is offline when ...
Sending An Error Log to Support
SENDING AN ERROR LOG TO SUPPORT WHAT ARE ERROR LOGS? Error logs allow members of the support team to see detailed information about a device, including any issues that it may be experiencing. Note: You should NOT send an error log unless you have ...
Troubleshooting the 'Location Services Are Required' Error When Clocking IN
TROUBLESHOOTING THE 'LOCATION SERVICES ARE REQUIRED' ERROR WHEN CLOCKING IN This error occurs when users attempt to clock in without having location services enabled for the WorkMax mobile app on their device. To resolve this issue, perform the ...
Reauthenticating A Device
Reauthenticating A device What does Re-authenticate do? The Re-authenticate feature allows users to reconnect a device to the WorkMax server or allow the device to reuse the invite code that was assigned during the initial device setup. Note: The ...
Asset usage
This video will demonstrate on how to create an asset usage sheet on the mobile app.
Mobile Forms
This video will demonstrate how to navigate the forms module on the mobile app.
Supervisor Time Sheet
This video will demonstrate how to create a time sheet for you entire crew as a supervisor.
Individual Time Sheet
This video will show you how to create a time sheet as an individual.
Clocking In and Out for Your Crew in the Mobile App
CLOCKING IN AND OUT FOR YOUR CREW IN THE MOBILE APP The WorkMax mobile app allows supervisors and crew leads to clock in and out for multiple employees at once. This article reviews how to clock in crew members, adjust their jobs or tasks and clock ...
Individual Clock in
This video will show you how to clock in as an individual employee.
Syncing in the New App
Introduction Prerequisites How to get new jobs, tasks, employees, etc on the app? Syncing in the new app is very similar to how the previous app worked. There is no "Pull Sync", "Push Sync" or "Full Sync" like the previous app. If you want to get new ...
Transitioning From the Old Mobile App to New Mobile App
Introduction Instead of creating new devices in the Control Center for every new mobile app downloaded, we've provided 2 methods to move your employees from the old app to the new. Prerequisites You'll need to have the old mobile app downloaded on a ...