Troubleshooting the Mobile App not Syncing
The WorkMax Mobile App captures data whether or not a device is connected to the internet.
When connected, records sync automatically in real time, provided the app is
open. If a device is offline when records are created, automatic syncing does
not occur and the records remain on the device until the connection is restored.
Forms,
Timesheets, and Asset Usage Records require manual syncing once complete to
ensure they are pushed from the mobile device to the WorkMax Control Center.
When manually syncing, it’s important to wait until the sync process is fully
complete before closing the app so that no data is lost or partially
transferred.
If records are
not appearing in the Control Center or you suspect the device has not synced
properly, follow the steps below to reestablish the connection and ensure the
most current settings and data are applied.
STEP 1: RESYNC THE DEVICE
1. Open
the WorkMax mobile app and select the Menu icon in the upper-right corner of
the screen.
2. Select
Sync.
3. Allow the sync to fully complete without closing
the app to ensure the device pulls the most current settings from the Control
Center.
STEP 2: CONFIRM MOST RECENT
VERSION
1. Check
the App Store (iOS) or Google Play Store (Android) to confirm the latest
version of the WorkMax mobile app is installed.
2. If
an update is available, install it.
3. Reopen
the app and resync the device.
If issues persist after completing all steps, contact the
WorkMax support team for further assistance.
Related Articles
Syncing in the New App
Introduction Prerequisites How to get new jobs, tasks, employees, etc on the app? Syncing in the new app is very similar to how the previous app worked. There is no "Pull Sync", "Push Sync" or "Full Sync" like the previous app. If you want to get new ...Syncing information to/from device
What is Sync? Sync is the act of pushing or pulling information to and from the Control Center. Before you sync, make sure to read up on how permissions are looked at by the mobile app. You can read that piece here. In order to sync the data with ...Reauthenticating A Device
Reauthenticating A device What does Re-authenticate do? The Re-authenticate feature allows users to reconnect a device to the WorkMax server or allow the device to reuse the invite code that was assigned during the initial device setup. Note: The ...Permissions and the mobile app
When you get to the point of setting up your mobile device, it will be important to understand what data will sync to it. Data syncing to a mobile device will be based on what permissions are assigned to it in the Control Center. If you need to ...Troubleshooting the 'Location Services Are Required' Error When Clocking IN
TROUBLESHOOTING THE 'LOCATION SERVICES ARE REQUIRED' ERROR WHEN CLOCKING IN This error occurs when users attempt to clock in without having location services enabled for the WorkMax mobile app on their device. To resolve this issue, perform the ...