Why Is the Clock Out Showing Up On a Different Line?
If the Time Record for the Clock IN was edited in the Control Center before the Clock OUT Time syncs, the Clock OUT appears on a different line.
What causes an edit?
Anything done to Time Records by a user in the Control Center. Even if they click on a Time Record and then select [Edit] and [Save] without editing anything, the system records it as edited and severs the link between the device and the Time Record in the Control Center.
How to prevent it?
Do not edit Time Records in the Control Center until you can confirm that everyone’s time has synced.
How to fix it?
When this happens, edit the Time Record to either place the clock in time with the clock out time or the clock out time with the clock in time. Then, delete the record that isn’t paired up. You can also select both records then select [Edit] and [Save] to merge them together.
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