A Diagnostic Log allows a member of the Support Team to see more detailed information about a device, including any issues that it may be experiencing. Note that you should not be sending in a Diagnostic Log unless you have been prompted to do so by a member of the Support Team.  

Before you send a diagnostic log, you will want to ensure that Deep Logging is turned on. This is covered in Step 4 below:

1. Pin in to the App.

2. Select the 3 bars on the top right of the screen (Menu tab)

3. Scroll to the bottom and select Settings.

4. Turn on Deep Logging, switching the toggle to show green. You will then need to click on Save in the top right corner.

5. Repeat the steps of the issue you are experiencing (for example, if you are having trouble doing a pull sync, try completing a pull sync after enabling deep logging). After you have done this, you will need to come back to this menu and select Diagnostics.

6. Here you will see several checkboxes, and depending on your issue, the support representative helping you will tell you which boxes to check. You will then be directed to select either the envelope in the bottom right, or the arrow in the bottom left, depending on your issue. The most common option to select is the envelope, which will send the diagnostic log to the support team.

7. The envelope option will send the diagnostic logs to the support team as an email, and so it is necessary to have an email address set up on the device to use this option. In this text field, you will enter any information that the support representative request of you, which usually consists of your name and the name of your company.

8. A screen similar to this will appear if you have an email set-up on the device. From here, you will simply need to click on send.. 

This will not send any personal device data or information, simply diagnostic logs of the Workmax app.